+961 71 801 936

Will the chocolates arrive in excellent condition?

Quality means a lot to us at Patchi and so we take extra care to preserve the condition of the chocolates by covering the package in an isolation material. We also transport all of our orders in temperature controlled vans.

How should I store the chocolates?

Store your chocolates in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.

Can I return the chocolates?

We care about client satisfaction but given the nature of the product (it's perishable), we have a strict no refund policy which means chocolates can’t be exchanged or returned.

Who can I contact if I need assistance or have a question?

If you have any questions, comments or concerns about your order, please feel free to contact our customer service team by phone on +961 1 315 003 Monday through Friday from 9:00 am till 5:00 pm (Beirut time) or send us an email at shop@patchi.com

Do I have to create an account?

If you wish to make purchases or to use your e-gift card on Patchi’s online shop, then you have to create an account using accurate information. You only need to fill in your info once so you can enjoy a practical and smooth shopping experience.

Is my information safe and private?

We do not share your account info with any party. Patchi believes in confidentiality.

Can I change my order after it has been placed?

Once orders are placed they cannot be changed or modified. This is because of our prompt order processing procedure.

When will I receive my order?

Monday to Friday, all orders placed until 1:00 PM UTC +2:00 will be delivered the next business day.

Orders placed Saturdays and Sundays will be delivered the next business day.

How do I know my order was confirmed?

Once we receive your order, you will receive an acknowledgement email regarding placement and delivery of your order, including an order tracking number. If you don’t receive this email acknowledgement, please contact us.

The order acknowledgement email does not mean the order has been processed though. Your order will be accepted once your credit card payment is authorized.

Is there a chance my order won’t be fulfilled or won’t arrive on time?

At Patchi client-satisfaction means a lot to us and we strive to fulfil all orders on to always deliver as promised. In very rare instances though, the item might not be available or a Force Majeure which is out of our control occurs which delays the delivery (and hence we are not liable). If the item is not available, then you will be informed promptly so you can select another item if you so wish. 

Which countries does Patchi delivery services cover?

Patchi currently ships anywhere in Lebanon. We also ship to the USA and Canada via www.patchi.us

We will start shipping to other countries in the near future, but this service is not available at the moment.

What are your delivery fees?

Deliveries are charged at a flat rate of 9,000LBP for all parcels up to 5 kilograms. For everything over 5 kilograms then delivery rates apply. Please see our Shipping Info page for more details. 

How can I track my order?

You can track your order by using the order tracking number you received in your order acknowledgement email. Log in and track your order through your account on the website.

Is your online payment system safe and secure?

We assure you that our online payment system is safe and secure. We use Secure Socket Layer (SSL) technology. The information you provide is automatically encrypted and cannot be read while transmitted over the net.

Which payment methods are accepted?

Online payment can be made using Visa, MasterCard and American Express (AMEX). The payment will be debited from your credit card once the order is placed.

Do I have to fill in my credit card details every time I want to make a purchase?

You can register your credit card details for faster shopping. We will not have access to your credit cards details (except for the last four digits to help you to recognize which credit card is used). You can always delete your credit card details.

How do I know that a payment has been confirmed?

Once your payment procedure is completed, you will receive a payment confirmation email. In the event a payment was rejected, then our team will contact you to help.

How can I purchase an E-Gift card?

You can purchase an E-Gift card online only. We have several options you can choose from.

How does the recipient get the E-Gift card?

It will be e-mailed to the recipient as soon as payment has been made.

Will I receive confirmation that the recipient got the e-gift card?

Yes you will.

How long is the E-Gift card valid?

It is valid for 12 months.

How can the amount on the E-Gift card be redeemed?

E-Gift cards can be used for full or partial payments for any purchase until the balance is depleted. You can make purchases online only.

How can I check the balance of my e-gift card?

You can check your e-gift card balance online via the “My Account” page.

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