+1-800-998-0605 (USA)

SHIPPING FREQUENTLY ASKED QUESTIONS

  • Shipping to an area with temperatures 75-80 degrees? Choose 2 day shipping
  • Shipping to an area with temperatures 81-100 degrees? Choose Overnight shipping
  • Saturday deliveries are an extra cost
  • No Sunday or Monday deliveries

 

  • When Will My Order Ship?

    While ordering your Patchi product, you can indicate the date by which you'd like your order received. Just fill out the field "Receive-By-Date" on the Shipping form while you checkout your order. If for some reason we can't guarantee delivery by the requested date, we will write you to let you know of the available options.

    We try to process orders as soon as we receive them. Larger orders might take 1-2 days to assemble, customize, or wrap based on the product.

    Once an order is packaged and shipped, we will send an email confirming shipment with the shipping tracking number. We ship packages Monday through Friday, except on USA national holidays. We use USPS, FedEx, or UPS for shipping carriers, based on destination and shipping method.

 

  • USA – Alaska & Hawaii Shipping Rates

     

     

     

     

    Merchandise Total

    Standard Shipping

    2nd Day Delivery

    Next Day

    Saturday Overnight (Premium Service)

    Up to $24.99

    $9.95

    $19.95

    $22.95

    $49.95

    $25-$49.99

    $12.95

    $22.95

    $32.95

    $59.95

    $50-$99.99

    $16.95

    $36.95

    $46.95

    $69.95

    $100-$149.99

    $21.95

    $39.95

    $59.95

    $79.95

    $150-$299.99

    $24.95

    $49.95

    $69.95

    $89.95

    $300-$399.99

    $30.95

    $59.95

    $79.95

    $99.95

    $400-$499.99

    $40.95

    $69.95

    $89.95

    $109.95

    $500- $599.99

    $50.95

    $79.95

    $99.95

    $225.95

    $600 and over

    $100.95

    $149.95

    $200.95

    $300.95

    Shipping Rates are based on per address ship to

     

     

     

     We are unable to ship via any method to PO Boxes,   APO, FPO, DPO

     

     

     

     

    USA Shipping Rates

     

     

     

     

    Merchandise Total

    Standard Shipping

    2nd Day Delivery

    Next Day

    Saturday Overnight (Premium Service)

    Up to $24.99

    $15

    $19.95

    $22.95

    $49.95

    $25-$49.99

    $15

    $22.95

    $32.95

    $59.95

    $50-$99.99

    $15

    $36.95

    $46.95

    $69.95

    $100-$149.99

    $15

    $39.95

    $59.95

    $79.95

    $150-$299.99

    $15

    $49.95

    $69.95

    $89.95

    $300-$399.99

    $15

    $59.95

    $79.95

    $99.95

    $400-$499.99

    $15

    $69.95

    $89.95

    $109.95

    $500- $599.99

    $15

    $79.95

    $99.95

    $225.95

    $600 and over

    $15

    $149.95

    $200.95

    $300.95

    Shipping Rates are based on per address ship to

     

     

     

     We are unable to ship via any method to PO Boxes,   APO, FPO, DPO

     

     

     

 

  • CANADA  
    Shipping Method:  FEDEX / USPS  Orders placed before 12:00pm (EST) leave Patchi USA
    Ground Service:   Within 1-2 Busines Days: Delivers Mon -Sat (including home delivery)
    2 Day Service:   Date order placed between (Mon, Tues, Wed) 
    Overnight Service: Select Markets Date order placed between (Mon, Tues, Wed, Thurs)
    Orders placed after 12:00 pm EST will be processed on next non-holiday business day, and will follow the shipping guidelines described above
     We are unable to ship via any method to PO Boxes, APO, FPO, DPO

 

  • How Long Will It Take For Delivery?

    Shipping days are counted based on the day the package is shipped. So, if your order needs 3 days to be delivered, it is 3 days after the day package gets picked up by the carrier service from our facilities. Some carriers may deliver Regular Shipping packages on Saturdays. We cannot guarantee Saturday delivery for Regular Shipping.
  • What Time Of The Day To Expect Delivery At?

    For Regular Shipping, we can't guarantee a time of day for delivery of your package. It all depends on when the carrier deems it appropriate to deliver in the area.

    For Express and Overnight Shipping, delivery is usually guaranteed by 3pm or by Noon, depending on the area. If you need the package delivered earlier in the morning, please contact our customer support for assistance at 800-998-0605 or by email.

    If you need Express or Overnight delivery made on a Saturday, please call our customer service as well at 800-998-0605 to check availability and additional charges due.

    Please note that orders cannot be delivered on Sundays.
  • Where Are Packages Shipped From?

Packages are sent from our distribution center in New Jersey, Monday through Thursday, except for national holidays.

 

  • What Are the Shipping Costs?

Please refer the following information for shipping cost

USA Shipping Rates        
Merchandise Total Standard Shipping 2nd Day Delivery Next Day Saturday Overnight (Premium Service)
Up to $24.99 $9.95 $19.95 $22.95 $49.95
$25-$49.99 $12.95 $22.95 $32.95 $59.95
$50-$99.99 $16.95 $36.95 $46.95 $69.95
$100-$149.99 $21.95 $39.95 $59.95 $79.95
$150-$299.99 $24.95 $49.95 $69.95 $89.95
$300-$399.99 $30.95 $59.95 $79.95 $99.95
$400-$499.99 $40.95 $69.95 $89.95 $109.95
$500- $599.99 $50.95 $79.95 $99.95 $225.95
$600 and over $100.95 $149.95 $200.95 $300.95
Shipping Rates are based on per address ship to      
 We are unable to ship via any method to PO Boxes, APO, FPO, DPO      

 

CANADA Shipping Rates      
Merchandise Total Standard Shipping 2nd Day Delivery Next Day
Up to $24.99 $20.95 $29.95 $39.95
$25-$49.99 $30.95 $39.95 $49.95
$50-$99.99 $40.95 $49.95 $59.95
$100-$149.99 $50.95 $59.95 $69.95
$150-$299.99 $60.95 $69.95 $79.95
$300-$399.99 $70.95 $79.95 $89.95
$400-$499.99 $80.95 $89.95 $99.95
$500- $599.99 $90.95 $99.95 $109.95
$600 and over $149.95 $199.95 $299.95
Shipping Rates are based on per address ship to and includes all duties, taxes & fees      
 We are unable to ship via any method to PO Boxes, APO, FPO, DPO    
  • How We Ship Our Chocolates

Depending on numerous factors, Patchi ships packages via either FedEx, UPS or the U.S. Postal Service. There are two factors that determine the shipping charges on orders. First, shipping charges increment as the weight of your order increases. Secondly, the shipping charge formula is scaled based upon the distance between our warehouse location and the destination address. We have set our rates to approximate the rates charged to us by our delivery service providers. We do not ship to PO Box addresses.

Our packaging system combines a reusable, seamless, molded polystyrene cooler chest with a non-toxic refrigerant gel pack. Your chocolates are temperature controlled within the confines of the polystyrene, which itself is encased in an outer cardboard shipper. To further contain temperature escalation, we fill the remaining areas with void fill to minimize the amount of air circulating within the system. In the winter months, we may utilize a less robust system for the cooler states.

We look forward to shipping your next package of our gourmet and fine products. Meanwhile, if you need further assistance, do not hesitate to contact us.

The Patchi Team

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