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PLEASE READ CAREFULLY THESE TERMS AND CONDITIONS BEFORE USING THIS WEBSITE

We (hereinafter referred to as “Service Owner”, “we”, “us” or “our”) provide the information contained on this website (the “Service”) to its visitors (hereinafter collectively referred to as “Visitors”, “you” or “your”) subject to these terms and conditions of use (the “Terms and Conditions”) and any other relevant terms and conditions, policies and notices posted or to be posted in the future on the Service, which may be applicable to a specific section or module of this Service.

By accessing the Service, you agree to be bound by these Terms and Conditions.

We may revise these Terms and Conditions or any portion thereof at any time.  Please check this page from time to time to take notice of any changes we may make.

 

Use

You must be at least 18 years old to use the Service. You may not alter or modify or add to the material you have access to or remove any copyright, trade mark or other proprietary notices from such material. You may not copy, reproduce, distribute, transmit, republish, post, or use any material or portion of the Service without the prior written consent of the Service Owner. You may not use or share the content of the Service for any commercial purposes whatsoever. These limitations apply to all material on the Service, including but not limited to the texts, images, photos, applications, computer code, audio and video.

Any use contrary to these limitations is a violation of the intellectual property rights of the Service Owner. Unless otherwise noted, all material on the Service is copyrighted. Copyright violation is a serious offense, punishable by civil and criminal penalties.

 

Terms of Sale

If you purchase goods from our Service, our terms and conditions of sale will apply to all such purchases. Please read our Terms and Conditions of Sale.

Products purchased are for personal or gift use and may not be re-sold, used for commercial purposes or any other commercial benefit.

 

Purchases

Goods displayed on the Service are the only goods offered for sale through the Service.

If you wish to purchase any product made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your delivery information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order, either in full or in part, at any time for certain reasons including but not limited to: order quantity, product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

 

Information Relating to Goods

We will make reasonable efforts to ensure that the information about goods is accurate and up-to-date. However we do not warrant or guarantee that there will be no errors in the images, specifications, description and/or pricing of the goods, or that goods will always be available if you wish to place an order to purchase them. You are invited to contact us using the contact information in the “Contact us” section if you need any further information about goods. Goods purchased should be stored in a dark place with temperature controlled between 18 and 21 degrees Celsius and humidity between 45% and 55%.

We reserve the right, at any time and without notice, to modify or update the information about goods displayed on the Service, including without limitation information on prices, description and availability of goods. However, changes to price, availability or description of any goods will not affect orders submitted by you which have already been accepted by us.

 

Accounts

When you create an account with Patchi, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. Should you forget your password, please contact us and we will send you a link in order to create a new password.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You are solely responsible for any activity on your account. If you’re sharing an account with other people, then the person whose billing information is on the account will ultimately be responsible for all activity.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms & Conditions.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

 

ORDER AND DELIVERY PROCEDURE

 

Order Procedure

You can place your order directly on-line, you can only choose from our displayed items.

You may wish to include a personal message with the goods. You may provide the content of your personal message directly on-line. We reserve the right to reject at any point in time, any message we consider might offend the recipient for defamatory, racist, offensive, abusive, indecent, obscene, menacing or in breach of confidence, copyright or any other legal rights.

 

Order Confirmation

Once we receive your order placed on-line, you will receive an acknowledgement email regarding placement and delivery of your order, including an order tracking number. If you don’t receive this email acknowledgement, please contact us.

For information regarding your processed order please log in and track your order.

The order acknowledgement email is not an acceptance of your order. Acceptance of your order will only take place once we have confirmed your credit card authorization for your order, and the products you have ordered have been dispatched (unless we have notified you that we do not accept your order).

 

Payment Security

We assure you that payment on-line is safe and secure. The information you provide is automatically encrypted and cannot be read while transmitted over the internet.

 

Payment Methods

Online Payment: Visa, MasterCard, American Express, Diners Club and PayPal can be used for on-line payment. The payment will be debited from your credit card once the order is placed.

You can register your credit card details for faster shopping. We will not have access to your credit cards details except for the last four digits to help you to recognize which credit card is used. You can always delete your credit card details.

 

Payment Confirmation

Once your payment procedure is completed, you will receive a payment confirmation email. In rejection cases, our team will get back to you for more details.

 

Delivery

The products ordered by you will be your responsibility from the time at which they are delivered to the delivery address, this means that you are responsible for any loss or damage which occurs after this time. A delivery signature is required for any delivery, at this point the ownership of the goods will be transferred to the buyer.

If the recipient is different from the buyer (as a gift) you will accept their signature as an evidence of delivery and transfer of responsibility.

You may place an order in advance for a scheduled delivery (for example a birthday). You can schedule for a maximum period of one month.

We do not deliver goods to PO Boxes. We can only ship to one address per order.

Delivery fees will be charged in addition to the total price of the order.

 

Refunds or Exchanges

All items on the Service are perishable, therefore, all purchases will be final and non-refundable. We are not liable for incorrect order information provided by the customer and lost or stolen packages once the order has been delivered to the recipient’s address.

 

Gift Cards

E-Gift Cards can be purchased through the Service and will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation. The Service Owner will not be held liable in case of delivery of an e-Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.


E-Gift Cards are valid for 12 months and can only be redeemed by their beneficiary and against eligible products available on the Service.

 

E-Gift Cards can be used for full or partial payments for any purchase until the balance is depleted. If the total value of your purchase is less than the value of the Gift Card, the remaining balance may be used for subsequent purchases or credited to the account of the e-Gift Card owner. You may check your e-Gift Card balance online via “My Account” page. If your order exceeds the value of the e-Gift Card, the remaining amount must be paid with another permitted payment method. The Service Owner is not responsible for any unused amount on an expired e-Gift Card.
 

Limitations on Liability

The Service and all information and functionality on the Service is provided without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Neither the Service Owner nor any of its affiliates and service providers shall be liable for any direct, indirect, incidental, consequential, or punitive or other damages or losses of any kind whatsoever arising out of your access to, or use of, the Service, including but not limited to any failure of performance, error, omission, interruption, defect or computer virus, or the deletion, failure to store, nondelivered or unavailability of any information, material, products, services, applications or features, even if advised of the possibility of such damages or losses. By using the Service, you agree to release and hold harmless the Service Owner, its affiliates, officers, directors and employees from any and all claims, demands, damages, costs and expenses of any kind whatsoever relating in any way to use of the Service or any materials downloaded from this Service.

 

Intellectual Property

Unless otherwise noted, all material on the Service is protected by copyright, trade mark and other intellectual property laws. This material includes, but is not limited to, registered or unregistered trademarks, names, logos, slogans, characters, colors, service marks, design, layout, look, appearance, registered or unregistered patent, copyrights, characters, pictures and graphics (hereinafter collectively referred to as the “IP Rights”).

We are the sole owner or the licensee of all the IP Rights on the Service and in the material published on it.  All such rights are reserved. Nothing contained on this Service should be construed as granting you any license or any right to use any trade mark, image or other material displayed on the Service without the written permission of the Service Owner or the third party that may own the relevant material. You undertake and agree not to copy, reproduce, share, and use any IP Rights for any reason whatsoever.

 

Law

These Terms shall be governed and construed in accordance with the laws of the State of New York.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

You hereby agree that any dispute arising out of, relating to, or in connection with the Service, or any matter related to, or in connection therewith, shall be settled by binding arbitration administered by the American Arbitration Association, under its Commercial Arbitration Rules.  The number of arbitrators shall be three and the place of arbitration shall be New York City, New York.  Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof.

 

Comments and Questions

If you encounter any problems while browsing the Service, or if you have any questions, comments or concerns arising from the Service or any relevant terms and conditions, policies and notices, or if you are not satisfied with our service for any reason, feel free to contact our team by email at customer.service.USA@patchi.com

Last updated: January 2017

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